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Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our websites & services (coshop.io and provinceinnovation.com). We will only ask for personal information when we truly require it to provide a service to you. We collect it by fair and lawful means with your knowledge and consent. We let you know why we are collecting it and how the data will be used.

We only retain collected information for as long as necessary to provide you with your requested service.  We protect the data we store using industry best practice to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

How we store & protect your information
All data is encrypted at rest using industry standard AES256 cipher. All data in transit is encrypted using SSL and routes via Cloudflare DNS services. All data is processed on servers provided by Render located within Germany. All data is stored on PostgreSQL databases provided by DigitalOcean located within the United Kingdom.

We use  third-parties services to process & store data where necessary. We will never sell your data. Web traffic analytics are captured by Google Analytics, Hotjar and Pulse Analytics. Payment information is processed and stored by Stripe & ProfitWell. All transactional and marketing email is processed and stored by SendGrid.

You may request at any time access to any personal information we hold for you as dictated by the General Data Protection Regulations (GDPR). Under the same, we will delete any or all of this information at your request.

How does video chat work?
Once you enable camera and microphone permissions, your video and audio streams will be sent to the other Coshop meeting participant. Video and audio is never recorded or stored by Coshop. You can enable/disable your video and mute/unmute your audio at any time.

How does coshopping work?
Once you have connected with your Coshop meeting participant you will both be able to view, navigate, scroll, type and click on the customer's web page. This data is never recorded or stored by Coshop. All customer payment information will be masked and only visible to the customer.

For Coshop Users

The data we collect and how we use it
The personally identifiable information (PII) we collect when applicable includes:
* Email address - The unique identifier for your account, used to login.
* First & last name - Used within your organisations user management dashboard
* IP address - Your unique network address, used for whitelisting.
* User-Agent string - Your browser and device type, used for analytics and debugging.
* Company name - Used to personalise your Coshop experience.
* VAT number (or other tax code) - Used for account billing purposes.
* Additional billing information - Used for account billing purposes.

For Coshop Customers

The data we collect and how we use it
Coshop does not inherently require your email address, phone number, first or last name, however specific implementations of our service may differ. The personally identifiable information (PII) we collect when applicable includes:
* Email address - Used for meeting communications and marketing purposes.
* Phone number - Used for meeting communications and marketing purposes.
* First & last name - Used for meeting communications and to identify you within a meeting.
* IP address - Your unique network address, used for debugging, analytics & blacklisting (amongst other moderation tools).
* User-Agent string - Your browser and device type, used for analytics and debugging.

Any questions? Contact us at dpo@coshop.io

Last updated: 4th January 2021

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